EM
Elvira M
1 reviews | Active since Apr 2021
12 Nov 2025, 19:27
Unhelpful consultants and process.
Worst service ever, I am unable to submit my claim and every day when I call the contact centre the unhelpful consultants refuse to assist me and refer me to their non user friendly website.
I have registered but the correct drop down/direction not available.
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Replies (1)
Old Mutual's replyOfficial
12 Nov 2025, 19:38Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Nov 2025, 19:38
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management