Unhappy with service policy lapse without written or telephone notifications

Policy contract number ***5, after how many years of a paying client. Today I went to old mutual branch in George, Western Cape to find out the Green light policy for my parents has lapse. With records I have many months problems with my debit date that I ask the people to change which on that times they so-called have done. And my premiums went of successfully. Also note if it did not went off previously I received a call from old mutual then the people strike debit order the next days was I was always happy with. But now all of a suddenly nothing. Because I went there to check premiums and to do the payments immediately that I was very concerned about . Than the consultant tell me she will sign a new contract and the debit order will only go off end of November 2022 which I am totally not happy with. Funds is available my account why should I loose cover now after all this years do's not make sense. I need this policy to be active as every month. Who will give my feedback?