SW
Shelley W
1 reviews | Active since Jul 2012
11 Oct 2019, 07:28
Unhappy with service
I visited a branch on the 30th August to release a policy which matured. After a month of up and down i was told that i need to submit my married certificate. I submitted my documents on the 26 September as i finally got through to someone who could assist. Since then i have been given the run around and still no payment. Please can someone assist me as this has been going on for months
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
11 Oct 2019, 09:22Dear Shelley
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
OMEM CST Complaints Management
Old Mutual's reply11 Oct 2019, 09:22
Official
Dear Shelley
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
OMEM CST Complaints Management
Old Mutual's replyOfficial
16 Oct 2019, 09:47We are pleased to confirm the payment was released on 11 October 2019 and should be available to you.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply16 Oct 2019, 09:47
Official
We are pleased to confirm the payment was released on 11 October 2019 and should be available to you.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management