Unhappy with Old Mutual Services

On 02/05/2023 i made a withdrawal from my investment, something i was made to believe would be easy and quick, however, it has been anything but. I have been made to fill out forms confirming who i am, however, when the debit order goes off my account every month no one confirms who i am then!!! I call Old Mutual every day and i am met with a different response every day, it is either that the process is with compliance and will take 3 days or it will take 9 days!!! All this, just to get the money that i have been investing??? and which i was initially told would take 5-7 days which have now long gone. When i try to enquire i am met with annoyed responses on the other end of the calls who just tell me to wait. This is terrible service and i now question why i ever took these policies with Old Mutual in the first place.