Unhappy with Old Mutual customer service

I have an old Green light policy with Old Mutual. For the past 4 months I have been trying to change deduction from old employer to new employer since I had changed jobs. I was advised that the process will take three months and therefore I should make temporal arrangement of a debit order. To date none of the payment methods have been effected. Every time I call they restart the process. Everytime I visit a branch I am told that Greenlight has been phased out and I cannot be assisted in person. Seems when they phase out policies hey no longer care for existing policy holders. It is also not possible to pay for the missed premium at any branch or online. Oh, and their app is not updated as it still shows that all my premiums are up to date. I advise anyone and everyone to stay away from Old mutual as they do not have customer care and their processes are tedious. Their staff also cannot give credible and sensible responses other that asking you to restart the process.