SL
Sarah L

1 reviews | Active since Jun 2016

01 Jun 2016, 05:54

Unhappy with my investment

<p>In 2010 I opened an investment account with old mutual and i chose to invest for five year , last year i reached the five year mark I expected old mutual to call me since I reached my five years investing my money with them which they ddint call me the hole of last and this year so I decided to call them and find out what's happening with my investment and to my shock the consultant tells me that Iam investing for ten years which is lie cause I had said I want invest for five years not ten iam really disappointed with old mutual cause they consultants are not trustworthy I want this thing fixed or I want my money I'll go and invest in another company. </p>

0
Replies (2)
Old Mutual
Old Mutual's reply01 Jun 2016, 06:10
Official

Hi Sarah,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Carol Olckers

Complaints Management

Old Mutual
Old Mutual's reply23 Jun 2016, 06:33
Official

I refer to our emails and your discussion with the area manager. The feedback received confirms that you are willing to continue with this investment. Should you wish to withdraw the funds prior to the cease date you are welcome to contact our nearest office and they will assist you in this regard.

Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor