UNHAPPY OLDMUTUAL CLIENT

I Would never recommend anyone to Old mutual never. On the 1 August 2025 i went to the Maponya Branch to open a funeral policy for my grandmother the the guy who helped me there assured me so many times that the policy will debit September 27 when i get paid hence i said he can continue with my policy application. I was surprised to see that on the 27th of August money was deducted i called the branch the and spoke to the guy who helped me and he apologised and said it was a human error, i was then called to come to the branch so they can process my refund they did what they where supposed to do and when they were done they assured me that i will get a refund within 10 working days i still don't understand why must i wait this long to be refunded especially when it was not my mistake. A few days later i get an sms from Old mutuals headoffice that a refund form was not attached i called the branch so they can explain the meaning of the SMS the Branch Manager tells me that i need to come again because i was supposed to fill a refund form my question is didn't, they know what they were supposed to do? This is poor service and an inconvenience i really thought by now i would have been refunded so i can spend that money for my birthday now i can't spend anything on myself for my birthday because Old mutual is keeping my own money when it was not my mistake for 10 working days. I have to go back again to the branch because they didn't make me fill a refund form this is delaying my refund. Do you understand that i use money to go there i am so not happy i cannot even buy myself a cake for my birthday because of the poor service. I am cancelling this policy😢😒