Unhappy old mutual client

I feel very sad at the moment. I believe i will always be worried and scared moving forward. Someone took a policy with my credentials and covered people who don't exist with out my knowledge and consent. After many attempts to get this resolved locally i finally traveled over 200k to ask for assistance which I thought was the best solution by then which was the 18th of December. On the 7th of January I went to a branch closer to me but I was told they are still waiting for original copy of the policy. How long must I wait? will I ever be safe, won't this person who did it do more than this even with other companies ? Will my personal details ever be safe?