Unhappy

I have a funeral policy with old mutual and when ever i have a query and try to call in the wait time is always over 15mins waiting for an agent to take my call, i also received no notice that my policy amounts had increased until the actual debit went through, its so funny because i have an old mutual money account and an iwyze policy too and their service is great, i feel as though i want to cancel my policy with them because i wonder in the case of death, what their turn around time will be.