Unhappy due to no service and or importance, even being a client.

After 12 years with Old Mutual i am an unhappy client. I took out a policy for my wife on her name and just paid the premiums monthly, now how this all comes to being unhappy is with changing banks and debit order switches sent to Old Mutual via my new bank and acknowledgements received from my new bank that show Old Mutual accepts the change I had to email Old mutual on the 6th of May 2024 stating that no debit order has gone off of my bank account and received no reply at all. June come and my wife receives an SMS that her policy has been cancelled so i phone Old Mutual, spend my airtime to resolve the debit orders not going off, requesting the change in bank details and her policy cannot be re-instated only to be told to send an email with regards to changing my banking details which I had already done a month ago. With no customer service to speak of, they are quick to send emails with the letters of missed premiums. Even though they debited the wrong account in June and then credited the same account debited and not even with the amount debited then wanting to take a double payment in July again from the wrong account. I contacted Discovery with whom I am on medical aid and I have another policy with them and was given a quote to move my Old Mutual policy to Discovery. I then proceeded to send a call back request to Old Mutual to give them the benefit of doubt in comparing with Discovery's quote. Since this transpired Old Mutual debited the wrong account again and I was not called as requested, I then signed with Discovery to cancel with Old Mutual and move my life insurance to Discovery at a reduced premium than I had with Old Mutual and yes of course because I already have something with Discovery but then after 12 years with Old Mutual to be disregarded, not being phoned about emails with regards to debit orders, requiring me to phone them and being told to email the change to have it not be implemented again. Let me just say I am disgusted in their lack of taking care of the clients they already have. The funny thing is they phoned me after I signed with Discovery stating they received a call back from me, too little too late. I have taken my business elsewhere and will not revere Old Mutual to anyone. I received a letter of my policy being cancelled due to non payment of premiums and I want them to rectify this as my name will not be tarnished with missed payments or non payments due to their lack of service, yes the policy needs to be cancelled but to no fault on my part as I made the attempts twice to have this resolved, 1 email, 1 phone call and another email as per their instructions. Enough is enough and good riddance.