UNHAPPY DEVOTED CLIENT

I would like to bring to your attention what a frustrating process I have been going through trying to get this money paid into my bank account. This has been a painful process from the word go! My policy came to an end on the 30 April and to start the process I emailed my financial advisor mid April already to get the ball rolling by the ?28 April I decided to phone her office since I was not getting any reply to my emails. I was advised by the branch my financial advisor has left the company almost a year ago to my surprise as I never receive any news on that. Anyway they gave me another advisor which emailed me the necessary paper to get the disinvestment started and throughout the whole process I told every person that I have been in contact with to please, please escalate this matter specifically as I dont think that I should be kept in the 14-16 days process period of payment. Everytime I would phone the call centre each and everyone's stories are different and I am still in the normal process period after explaining time and time again how I feel its unfair that the process only started on the 29 April. And I have other policies with this company #$&^%&*^