Unhappy Customer

I shared my experience with old mutual but I can definitely say the service is not pleasant.When it comes to customer satisfaction they are providing the best at all.I only received one call after sharing my bad experience at the Vangate Mall Branch,till today I have not received any feedback regarding my ***** case that I opened no communication nor updates at all all I’m receiving is Old Mutual Money Account Statements.I would like to know the progress of the case as that was the last money that I had and I need it refunded back because it was unauthorised transactions that went off.They really do not understand the fruastration of lost funds they had put me in of not having a secure system to first authenticate before allowing third parties to take money from my bank account