UNHAPPY CUSTOMER

I am not happy with old mutual money account , on the 14 of November 2020 i swipe my card at Legit store purchasing some items , later on when i tried to withdraw money because i knew i had still some money left as i had budgeted to use that card for the day , my withdrawal decline when i checked i was debited twice for a transaction at Legit , and i went to old mutual branch same time and i was told they were offline and i was not the first one to have that problems they were two more client with similar problem, and i was assured that the money will revert back to my account before the end of the day and unfortunately for me it didn't happen and i was out with my children we had to borrow money as we had that card only and this happen . On Monday the 16 of November called the customer care and they told me it will take 48hrs for the money to revert back which didn't happen again . I phone customer care after 4 working days and they told me to visit the branch and fill the dispute form , which i did and was told it will take 10 working days and again after that 9 working days i phoned customer care and they told me it take 32 working days , i feel like i am being punish for something that is not my fault and i had plans for that money and now i have to be okay with whatever they are saying.