Unhappy Customer

I have been a client with old mutual since 2016 October when I open an account investment plan which had a short term account and long term. The long term account is for 10years only after then the funds can mature. Through out the years I had few terms made withdrawals from my short term account and once on my long term. Last year April when I went to check on the long term account the balance was on 26k. This past Tuesday I went again as I needed to withdraw from my short term account but to my surprise the balance on long term has decreased from 26k it's now on 16k.I wanted to understand from the consultant assisting me so from 2016 almost 9years of investing I only have 16k no one could explain I am fuming as a client no one has answers I was given an email which I sent my query on Tuesday no one has gotten back to me. But instant I got a call them checking on whether I am still happy with the services the lady that called from old mutual also could not understand how is it possible that I have 16k what happened to the rest.She transferred me to the complaints department but could get through to anyone.

This is an acceptable you hear stories about how old mutual is robbing/*****ing from people I will not let this go because whomever is doing this is within the organization.With all the debits that have been taken off my bank accounts alone with no interest will not be even this 16k they telling me I have on my long term account. This is definitely poor service as their consultants at the branch are clues.