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NM
Ntombenhle M

1 reviews | Active since Apr 2024

12 Feb 2026, 12:31

Unhappy Customer

I invested in a tax-free investment with Old Mutual and requested a withdrawal of my funds on 19 January 2026. I was informed that the process would take 3–5 working days. However, after the specified timeframe passed, I received nothing.

I followed up via email and was assured that the refund would be processed, yet I still have not received my money. The lack of timely payment and clear communication has been extremely disappointing and frustrating.

As a client, I expected better service, transparency, and adherence to the timelines provided. I hope this matter is resolved urgently.

0
Replies (4)
Old Mutual
Old Mutual's reply12 Feb 2026, 12:58
Official
Good day Ntombenhle M,

We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply12 Feb 2026, 12:59
Official
Good day Ntombenhle M,

We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.

Regards
Old Mutual Complaints Management
NM
Ntombenhle M's update14 Feb 2026, 14:56
Reviewer Update
Till this day Old Mtual has not pay me
Old Mutual
Old Mutual's reply14 Feb 2026, 19:11
Official
Good day, Ntombenhle M.

We note your comments. Please be advised that this matter is attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management