Unhappy Customer

Dear HelloPeter Team,

I am writing to express my deep frustration and disappointment with the service I have received from Old Mutual regarding the withdrawal of my retirement annuity.

I submitted my application to withdraw my retirement annuity on 2 July 2025, and I was informed that the process would take 15 to 21 working days. However, 21 days have come and gone, and I have still not received my funds.

I followed up with a call to their call centre, only to be told that the process would only start in August – almost a full month after I app****. This is unacceptable.

What has made this worse is the poor communication between the call centre and the offices. No one seems to know what’s going on. The staff are unprofessional, lack urgency, and show no empathy for the fact that this is someone’s retirement money. I feel completely dismissed.

I am desperate for my money – it feels like I am being made to beg for what is rightfully mine. It’s heartbreaking and dehumanizing. Are they waiting for me to die before I can get what I worked for?

At this point, I would not recommend Old Mutual to anyone. Their service is disappointing and distressing, especially at a time when financial stability is crucial. I demand urgent attention to my case.