MN
Mkungeka N
1 reviews | Active since Sept 2019
13 Oct 2020, 14:21
UNHAPPY CUSTOMER
I visited an old mutual branch Daveyton malland spent more than an hour, the system old mutual uses is ****, the staff is friendly and willing to help but the system keeps loading,logs them out, looses connection that they end up confused, trying to do on diff computers,
Please invest in Perfomance Testers, doesnt help to have functionality but cannot handle the load,
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Replies (1)0
Replies (1)Old Mutual's replyOfficial
14 Oct 2020, 12:19Dear Mkungeka
Thank you for the review.
We apologise for the inconvenience caused.
We do test the systems used. We will need to investigate why the specific branch had the technical issues on the day. I have sent the complaint to our branch management team who will resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused.
We do test the systems used. We will need to investigate why the specific branch had the technical issues on the day. I have sent the complaint to our branch management team who will resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply14 Oct 2020, 12:19
Official
Dear Mkungeka
Thank you for the review.
We apologise for the inconvenience caused.
We do test the systems used. We will need to investigate why the specific branch had the technical issues on the day. I have sent the complaint to our branch management team who will resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused.
We do test the systems used. We will need to investigate why the specific branch had the technical issues on the day. I have sent the complaint to our branch management team who will resolve the matter with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
