Unhappy customer

Good day I am a very unhappy customer I have made an withdrawal in may on my retirement superfund on the 20th June got an email stating the funds was transferred into my money account and immediately after superfund released the funds the account got closed due to a ***** listing that was found on my name. I was told by old mutual to claim a dispute with SAFPS to clear my name and I did the investigation took some time and on the 27th August I received a email from the SAFPS saying the evidence has been evaluated and the evidence has subsequently been deleted.

I went to old mutual maponya mall and gave one of the guys that's been assisting from when I submitted my withdrawal , he emailed my clearance letter to my money account department and their response to my clearance letter says, kindly note that there is no funds owed to this customer.

On the 17th I went back to old mutual asking for prof from superfund that they made a payment to my money account and they sent me prof while in the office I asked the guy to call my money account department for feedback and where did the money go cause I the customer didn't receive the money and they couldn't even explain to me where the funds went they have no transactions nothing I'd like to know how is this possible.

I've been given the run around for four months now and still have no clear answers as to where my money went or is.

Money account department said to me yesterday that they are escalating my matter whitch does not make sense to me because I've been cleared from ***** by our SAFPS

What are they escalating, seems to me that I've been ****med by old mutual because they thought I would not get my name cleared by SAFPS I want my money in my personal bank account by the 19th of September 2025.

I am being evicted cause I could not pay rent for the past two months and this month will be the 3rd I am a single mother of 3kids with no job and nowhere to go I owe people money that's been assisting me with transport money to old mutuals office.

Thank you.