SM
Simphiwe M
1 reviews | Active since May 2025
11 May 2025, 06:58
Unhappy Client
I made a withdrawal on 22nd April 2025 via their WhatsApp, I tried calling their customer care line which takes forever to answer but when I finally got attended I was told that they are fast tracking my payment that was on 9 May 2025 which never happened, instead I was sent a form to fill then what's the point of having WhatsApp if we will hv to go back to papers. On the other hand when I retry to make a withdrawal it says there's a transaction in progress.
I would not recommend their services
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Old Mutual's replyOfficial
11 May 2025, 07:38Good day Simphiwe M,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 May 2025, 07:38
Official
Good day Simphiwe M,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management