Unhappy Client

I have a greenlight policy at old Mutal.My premium was deducted from my Nedbank account. I changed banks an asked the financial planner to ensure that it goes of my Std account.This has not happened.The premium went of my Nedbank account which was in arrears an I was charged an unpaid fee of R40 for an error that is not my fault I called old mutual yesterday an was told the policy is not in my name but my husband's an he will have to sign a debit order application for the changes to take place.I sent the form today whe I called I was told form was not received an they cannot make the changes.I sent a message to the planner today an she has not got back to me.Very disappointed. The policy needs to be on my name. I need a response with regard to : 1) no communication from planner with regard to my query 2) Why is my policy on my husband's name 3) Action with regard to an unpaid on my account an charges. 3) No follow up from the old Mutual call center .I spoke to a Neo Beasley yesterday.