NM
Natalie M
1 reviews | Active since Nov 2017
29 Oct 2020, 13:06
Unhappy client
Good day
I have a policy with Old Mutual from 2011.
I have been retrenched on the 14th July 2020.
I have send an email to Old Mutual on the 25th of August 2020 advising them I have been retrenched.
On 26th August 2020 I went to their branch in Silverton. Wanting to surrender my policy. Only to find out my policy is already inactive.
According to my knowledge a policy have 3 months before it lapse.
I'm so disappointed and never take out a policy with them or recommend them in the future.
Very disappointed client
Natalie Martin
***
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
29 Oct 2020, 15:05 Hi Natalie
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Oct 2020, 15:05
Official
Hi Natalie
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
NM
Natalie M's updateReviewer Update
04 Nov 2020, 15:42Good day
I'm still awaiting reply.
Thank you
I'm still awaiting reply.
Thank you
NM
Natalie M's update04 Nov 2020, 15:42
Reviewer Update
Good day
I'm still awaiting reply.
Thank you
I'm still awaiting reply.
Thank you