NK
NOSIPHO K
1 reviews | Active since Sept 2015
13 Jun 2021, 06:53
Unhappy client
Im so disappointed with how an agent requested refunds on policies without my consent ? instead of 1 policy which I was told i couldn't reinstate. Now nobody is responding to my emails sent 6 days ago or calling me to correct this.I have been a client for so many years and this is very disappointing .Financially we are going through a lot as a nation due to Covid-19 there shouldn't be room for error whn handling people's lifes.Im the only breadwinner and in no way do i want to loose my policies hence i have been trying so hard to get them on track.If they go through all my emails *** there is nowhere that says i requested refunds for all policies but on 1 policy which i cannot get back as advised by the agent.What do I do ?
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
13 Jun 2021, 09:20Dear Nosipho K
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply13 Jun 2021, 09:20
Official
Dear Nosipho K
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
NK
NOSIPHO K's updateReviewer Update
17 Jun 2021, 09:07I don't think agents handling online emails read to understand then attend to whats being requested. After seeing refunds paid to me i paid them back to OM and sent an email on the 07/06/21 stating my case ,disputing what was done as i had made additional payments to 3 policies: to reinstate 1 policy , paid an additional amount to the one already reinstate and pay up the other end june which i could still reinstate.
This is the response received which makes me question OM staff and competency to handle people's lifes through OM services. This is heartbreaking and ver disturbing.
On Mon, 07 Jun 2021, 18:12 nosipho khanyezi, <***> wrote:
This is the response i received On Mon, 14 Jun 2021, 10:29 GS Enquiries, <***> wrote:
Dear Nosipho
Thank you for your enquiry
We have requested for the refunds to be paid.
We are working in an email space ans unable to contact clients.
Rate My Service
We value your feedback and would appreciate it if you could complete the simple survey below:
Based on this service interaction, would you recommend Old Mutual to a friend/relative?
Regards
Waseemah Leech
MFC Email Service Centre
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider and Life Insurer
This is the response received which makes me question OM staff and competency to handle people's lifes through OM services. This is heartbreaking and ver disturbing.
On Mon, 07 Jun 2021, 18:12 nosipho khanyezi, <***> wrote:
This is the response i received On Mon, 14 Jun 2021, 10:29 GS Enquiries, <***> wrote:
Dear Nosipho
Thank you for your enquiry
We have requested for the refunds to be paid.
We are working in an email space ans unable to contact clients.
Rate My Service
We value your feedback and would appreciate it if you could complete the simple survey below:
Based on this service interaction, would you recommend Old Mutual to a friend/relative?
Regards
Waseemah Leech
MFC Email Service Centre
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider and Life Insurer
NK
NOSIPHO K's update17 Jun 2021, 09:07
Reviewer Update
I don't think agents handling online emails read to understand then attend to whats being requested. After seeing refunds paid to me i paid them back to OM and sent an email on the 07/06/21 stating my case ,disputing what was done as i had made additional payments to 3 policies: to reinstate 1 policy , paid an additional amount to the one already reinstate and pay up the other end june which i could still reinstate.
This is the response received which makes me question OM staff and competency to handle people's lifes through OM services. This is heartbreaking and ver disturbing.
On Mon, 07 Jun 2021, 18:12 nosipho khanyezi, <***> wrote:
This is the response i received On Mon, 14 Jun 2021, 10:29 GS Enquiries, <***> wrote:
Dear Nosipho
Thank you for your enquiry
We have requested for the refunds to be paid.
We are working in an email space ans unable to contact clients.
Rate My Service
We value your feedback and would appreciate it if you could complete the simple survey below:
Based on this service interaction, would you recommend Old Mutual to a friend/relative?
Regards
Waseemah Leech
MFC Email Service Centre
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider and Life Insurer
This is the response received which makes me question OM staff and competency to handle people's lifes through OM services. This is heartbreaking and ver disturbing.
On Mon, 07 Jun 2021, 18:12 nosipho khanyezi, <***> wrote:
This is the response i received On Mon, 14 Jun 2021, 10:29 GS Enquiries, <***> wrote:
Dear Nosipho
Thank you for your enquiry
We have requested for the refunds to be paid.
We are working in an email space ans unable to contact clients.
Rate My Service
We value your feedback and would appreciate it if you could complete the simple survey below:
Based on this service interaction, would you recommend Old Mutual to a friend/relative?
Regards
Waseemah Leech
MFC Email Service Centre
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider and Life Insurer
NK
NOSIPHO K's updateReviewer Update
17 Jun 2021, 09:15I also requested that my policies not to be increased for 2021 so that I get a chance to get back on track due to financial difficulties and not sure whats happening to that request after the mess your online agents have done on my portfolio.
On Tue, 25 May 2021, 09:36 GS Enquiries, <***>
> wrote:
>
> > Dear Nosipho Khanyezi
> >
> > Thank you for your enquiry.
> >
> > The cancellation of 2021 Annual Premium Increase for policy number(s) has
> > been logged with our Money Management Department on reference number
> > 269631.
On Tue, 25 May 2021, 09:36 GS Enquiries, <***>
> wrote:
>
> > Dear Nosipho Khanyezi
> >
> > Thank you for your enquiry.
> >
> > The cancellation of 2021 Annual Premium Increase for policy number(s) has
> > been logged with our Money Management Department on reference number
> > 269631.
NK
NOSIPHO K's update17 Jun 2021, 09:15
Reviewer Update
I also requested that my policies not to be increased for 2021 so that I get a chance to get back on track due to financial difficulties and not sure whats happening to that request after the mess your online agents have done on my portfolio.
On Tue, 25 May 2021, 09:36 GS Enquiries, <***>
> wrote:
>
> > Dear Nosipho Khanyezi
> >
> > Thank you for your enquiry.
> >
> > The cancellation of 2021 Annual Premium Increase for policy number(s) has
> > been logged with our Money Management Department on reference number
> > 269631.
On Tue, 25 May 2021, 09:36 GS Enquiries, <***>
> wrote:
>
> > Dear Nosipho Khanyezi
> >
> > Thank you for your enquiry.
> >
> > The cancellation of 2021 Annual Premium Increase for policy number(s) has
> > been logged with our Money Management Department on reference number
> > 269631.
NK
NOSIPHO K's updateReviewer Update
08 Jul 2021, 14:54I am still waiting for responses as to what's going on with my policies?I sent emails end of June due to an odd amount being debited and other errors but no reply .OM service is pathetic If i wasn't as loyal az i am i should have cancelled .
Why am i not being attended?
Why am i not being attended?
NK
NOSIPHO K's update08 Jul 2021, 14:54
Reviewer Update
I am still waiting for responses as to what's going on with my policies?I sent emails end of June due to an odd amount being debited and other errors but no reply .OM service is pathetic If i wasn't as loyal az i am i should have cancelled .
Why am i not being attended?
Why am i not being attended?