NM
Nonkumbuzo M
1 reviews | Active since Mar 2019
23 Sept 2020, 13:25
unhappy client
i have a policy with old mutual group scheme (policy number 69667N***)according to them my policy is pending lapse because of one month they claim is outstanding but can not tell me which month is it i have been to my bank (Nedbank)and have proof that they have been deducting every month except for June 2019_november 2019 because I had app**** for a premium holiday which I was granted but however they claim the outstanding amount is before the break they, however, can not tell me which month or Year all I want from them is to prove which month and I will gladly pay
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
23 Sept 2020, 14:27Dear Nonkumbuzo Mgogodlama
I acknowledge receipt of your complaint.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply23 Sept 2020, 14:27
Official
Dear Nonkumbuzo Mgogodlama
I acknowledge receipt of your complaint.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
NM
Nonkumbuzo M's updateReviewer Update
23 Sept 2020, 16:06Thank you. I am waiting
for the feedback.
for the feedback.
NM
Nonkumbuzo M's update23 Sept 2020, 16:06
Reviewer Update
Thank you. I am waiting
for the feedback.
for the feedback.
NM
Nonkumbuzo M's updateReviewer Update
25 Sept 2020, 09:07Good day,
I am still waiting for the feedback from you.
I am still waiting for the feedback from you.
NM
Nonkumbuzo M's update25 Sept 2020, 09:07
Reviewer Update
Good day,
I am still waiting for the feedback from you.
I am still waiting for the feedback from you.
NM
Nonkumbuzo M's updateReviewer Update
28 Sept 2020, 09:11Good day,
I am very unhappy with the service from Old Mutual.
I am very unhappy with the service from Old Mutual.
NM
Nonkumbuzo M's update28 Sept 2020, 09:11
Reviewer Update
Good day,
I am very unhappy with the service from Old Mutual.
I am very unhappy with the service from Old Mutual.
NM
Nonkumbuzo M's updateReviewer Update
28 Sept 2020, 15:23so according to old mutual the outstanding premium goes far back as December 2013 my question is why they only pick this up after 7 years and they say the outstanding amount is R880 but my premium amount in 2013 was not this amount as their premiums increase yearly why not reflect the premium amount for 2013 I smell a rat
NM
Nonkumbuzo M's update28 Sept 2020, 15:23
Reviewer Update
so according to old mutual the outstanding premium goes far back as December 2013 my question is why they only pick this up after 7 years and they say the outstanding amount is R880 but my premium amount in 2013 was not this amount as their premiums increase yearly why not reflect the premium amount for 2013 I smell a rat