UNHAPPY CLIENT

I went to Old Mutual Maponya mall to see if I will able to open a funeral policy for my Grandmother and a guy by the name of Njabulo helped me with my applications I asked alot of questions regarding this policy during the process of my application I even asked him when will they start debiting for this funeral policy I am applying for he assured so many times that old mutual will debit September on my pay Day I agreed for him to proceed only because the policy will start debiting September. To my surprise comes Pay day August R500 has been debited by Old Mutual why I don't understand. I called the branch and asked to speak to the guy who helped he told me it was human error he is sorry so now what am I suppose to do because I trusted him with my application he assured me that I dont have to worry Old Mutual will start debiting September...I need that money they debited I am not happy at all I am frustrated..The thing is the guy was so positive telling me they will debit September ...I want my money u cannot be doing human errors with peoples money I want my money.