HX
Hlengiwe X

1 reviews | Active since Jul 2022

05 Aug 2025, 12:01

Unhappy client

I am so disappointed with your consultant in KwaMnyandu Mall(25.07.19). I asked this guy Phumlani for OM savings , and I did ask him relevent question like (this is not a fixed account , can I use my money as I please , can I also make deposits ) he cleary confirm yes it not a fixed account. I got my card Happy client.

On the 30th money was deducted as agreed waited for it to reflect on my account , nothing , up until I decide to call the centre *** , was told there no money on the account , only to find this guy opened a an investement without my consent . Why was I given an OM savings cards if I opted for an envestement?

I am so livid and disappointed about this,I need the investement to be cancelled and I want my money back , it does not even give me an option to withdraw my money. That why I am also considaring of cancelling everything I have with OM. Not a happy client anymore.

I NEED MY MONEY BACK

0
Replies (1)
Old Mutual
Old Mutual's reply05 Aug 2025, 12:21
Official
Good Day Hlengiwe X, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management