PS
Pinky S
1 reviews | Active since Jul 2022
22 Apr 2025, 09:50
Unhappy client
I wish things were smoother like other providers. Old mutual is lacking in a big way. If you miss a premium, there is no way to pay it manually except to make "arrangements' for them to debit on a certain date , which they do not capture. They debit on unexpected dates , different amounts and such a struggle to reinstate once your policy lapses. The paper work and the app are useless. I am a very unhappy client.
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Old Mutual's replyOfficial
22 Apr 2025, 10:01Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Apr 2025, 10:01
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management