Unhappy client

Old Mutual – My Retirement Annuity Matures in 7 Days and Still No Help

I am deeply disappointed and emotionally drained by the service I’ve received from Old Mutual. My Retirement Annuity matures in 7 days, yet after countless emails and follow-ups, I still haven’t been told what documents I need for my payout.

Instead of real help, I received another automated response from the Internal Arbitrator saying they will only get back to me in 20 working days. How is this acceptable when my policy matures in a week?

I have trusted Old Mutual with my financial future for years, and now, when I need them the most, no one responds, no one explains anything, and no one seems to care. This is causing me unnecessary stress and fear, and it feels like my concerns are being completely ignored.

I urgently need someone from Old Mutual to contact me with proper guidance. This experience has truly shaken my trust in the company. ***B1 / 69341N*** -Ref. [CMPLNTS***2] (--INTO***5--)

Disappointed in lack of service