Unhappy Client

I have been a loyal customer for quite sometime but I’m so disappointed in the service I received yesterday when I went into the branch to complain about the unauthorised online purchase transaction by Clarity.com/us that went offf my account with a total amount of R900.The consultant unfortunately couldn’t not sympathise with me at all and just told me that they are unable to reverse the funds and that I should open up a ***** case but I need to go to the police station first.I’ feel that the service provided to me was totally unacceptable as I do not even know the company and she did not even bother to investigate on her side.I’m such an unhappy client right now and I’m thinking of leaving the bank asap.