JB
Joyce B
1 reviews | Active since Jun 2017
10 Apr 2018, 21:07
Unhappy client
Thank you hellopeter for the assistance for the refund but the sad thing is that old mutual didn't refund me the full amount. R7 00 is outstanding, they make me sign forms for a refund of the full amount but instead they only refund me a portion, the manger didn't even explain that I won't receive the full amount, what happened to the R700? When will it end as I have 2 pay varsity frees for my daughter, do they not take into consideration how the short fall will impact me, I want to know what happened as this isn't on. I'm not a happy client of old mutual.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Apr 2018, 07:41Dear Jbuth
Thank you for the review.
We apologise for the inconvenience. We will contact ou directly to resolve.
Regards
Carol Olckers
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Apr 2018, 07:41
Official
Dear Jbuth
Thank you for the review.
We apologise for the inconvenience. We will contact ou directly to resolve.
Regards
Carol Olckers
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
16 Apr 2018, 10:43Dear Jbuth
I refer to our Finance Teams email and trust that this matter was resolved to your satisfaction.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's reply16 Apr 2018, 10:43
Official
Dear Jbuth
I refer to our Finance Teams email and trust that this matter was resolved to your satisfaction.
Regards
Carol Olckers
Complaints Management
Best regards,
JB
Joyce B's updateReviewer Update
16 Apr 2018, 18:11It is not resolved to my satisfaction
as I did not receive the full amount, I want my R700.00
JB
Joyce B's update16 Apr 2018, 18:11
Reviewer Update
It is not resolved to my satisfaction
as I did not receive the full amount, I want my R700.00