unhappy client

i am a very unhappy client,the service i received from your Soshanguve branch or shall i say the lack of informatoin provided which iam now paying for? here is my story..i have a loyal client since 2012 withold mutual. so in August i got an sms saying after3 payments i will get my cash back. i then went to the Soshanguve branch in soshanguve crossing on the 16th November to enquire about this..i was to to wait for an sms to come through and then go to the branch with bank statement of whatever bank i wanted the money deposited to (was happy about this since my absa account has no funds and currently o minus,i lost my Job and has been making cash payments to you guys)..today i got an sms saying i will get my money within 72hrs ,i then went to the bank immediately with ofcoz my bank statement,only to be told that there is nothing they xan do,payment has already gone through to Absa..i mean why was i not advised the first time i went there?i want this money sent to a different account,especially since i was told this will be happening..sort this out please