Unhappy client

<p>I have had a life policy with old mutual for two years, I had a problem with the debit order dates as my salary was paid in late, I informed them to deduct debit order by the 7th to avoid debit order penalty. I realised debit order did not go through and contacted them. They then informed me my policy had been frozen, no one contacted me regarding this. I called again asking to speak to the financial advisor appointed to me and they informed me that no one has been appointed yet, my previous financial advisor no longer works for the company. After numerous of emails and calls from my side I have still not been assisted to resolve my promblem. I wanted to revive my policies telephonically but I am still waiting for someone to contact me. In the meantime, I have no life policy in place... the worst service from such a huge company. </p>