Unhappy and un-assisted "soon to be ex" client of Old Mutual.

At first I thought it was just the Menlyn Mall branch that is terrible; On Tuesday the 7th of December 2021 I visited the branch to make a withdrawal I urgently require. The 20 km drive there and 20 km drive back was a waste of time and money, as the ladies were more interested with what is going on on their phones. I got the response "The system is offline, although I can use their WhatsApp line to process my request".

The WhatsApp system works to the point where you receive an sms with a ref number, never to be processed.

Strike 3 was a few minutes ago where I phoned their Hotline: the first person I phoned told me he didn't know of any "offline systems". Then proceeded to transfer me to another person that picked up the phone and didn't say a word (basically again wasting my time and money).

Now all I beg for is to be able to close all my policies and accounts with Old Mutual, but it is such a headache.