Unhappy about the service

I am very unhappy with regards to the service i received from Old Mutual. I cancelled my Retirement Annuity on the 18 December 2018 and sent all documentation requested. I requested that the money be paid to me directly. It is now the 16 of January 2019 and still have not received the money. I was initially told it takes 7 working days to process and have the money paid to me. I followed up after the 7 working days and was advised my request is being processed.

I was then told it is at the pricing department and after that will go for tax clearance and will be paid to me. How long do i have to wait? This is one of the reasons i`m parting ways with Old Mutual.

I would like a response to my query as soon as possible please as i would like to have whats due to me. My policy number: ********** 4

Kind Regards Thandie