Unhappy about cancellation process

I took my old mutual funeral cover over the phone without filling out any paper work. When I called in to have a member off the policy taken off due to him been deceased I was told that I have to go into a branch with a copy of my id, proof of residence and a copy of my bank statement. I DO NOT see the reason for doing this as when I took the policy everything was done telephonically. I Would understand if I was claiming BUT all I am asking is that one member get removed and the premium amended. I am very disappointed in this and would like it to be attended to ASAP. <br> <br> Unhappy client!!!