Unhappy
I am unable to reach old mutual to change my banking details. I have been transferred over 5 times to wrong extension. My airtime is finished. I am their client.
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Old Mutual's replyOfficial
05 Aug 2025, 12:17Good day Bertha N , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Aug 2025, 12:17
Official
Good day Bertha N , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management