UNFAIRNESS- DOUBLE STANDARDS.

SO MY MOTHER PASSED AWAY ON 1 MAY 2017.

SHE HAS A FUNERAL POLICY WITH OLD MUTUAL AND A LIFE COVER.

WE APP**** FOR THE FUNERAL COVER AND THE TRANSPORT ASSISTANCE.

WE USED THE SAME PASSPORT COPY AND MONIES WHERE PAID OUT NO HASSLE.

NOW I AM APPLYING FOR HER LIFE POLICY WHICH IS CEDED TO NEBANK AND NOT EVEN GOING INTO MY POCKET WITH THE SAME DOCUMENTS GUESS WHAT THE VERY SAME PASSPORT THAT WAS USED IS NO LONGER GOOD ENOUGH. AS ITS NOT CLEAR.

NO OLD MUTUAL IF I DO NOT HEAR FROM YOU I AM GOING TO THE LONG TERM INSURANCE OMBUDSMAN.

SAME PASSPORT WAS USED FOR EVERYTHING ELSE NOW NO ITS NOT GOOD ENOUGH. I TOOK IN THE PASSPORT TO OLD MUTUAL NOW YOU REJECTING EVEN THE ORIGINAL PASSPORT. WHERE IN GOD EARTH AM I MEANT TO GET A CLEARER COPY?

I WILL REACH HIGH COURT TO COMPEL YOU IF I HAVE TO.