Unfair Treatment Regarding Lapsed Policy and Missed Payments

Unfair Treatment Regarding Lapsed Policy and Missed Payments

Company: Old Mutual I am writing to express my disappointment and frustration with Old Mutual's handling of my GreenLight policy, which has been active for over 10 years. Despite having automatic debits set up, my policy lapsed due to missed payments in April and May. When I contacted their advisor, I was assured that they would investigate, but I never received a follow-up.

To make matters worse, I received an email stating that my policy had lapsed without any prior notification. I suspect that this may be related to the discontinuation of GreenLight products, and I believe that Old Mutual failed to adequately inform me about the changes and my options.

I request that Old Mutual takes immediate action to resolve this issue, provide a clear explanation for the missed payments, and offer a suitable solution, such as reimbur*****t of premiums or transfer to another product.

I hope that Hello Peter can help bring attention to this matter and prompt Old Mutual to take necessary steps to address my concerns.