Unfair treatment of customers

My mother is struggling to get her pension payment from NBC. The matter has been ongoing for almost 5 months now, nobody seems to know how far the claim is and when the final payment will be made. We never get any feedback regarding anything, and what is concerning is that there are different parties involved and every one of them cannot provide definitive timeliness.

I was told that NBC has now merged with Rise, I have been corresponding with Junain Mohammed from RISE, no feedback provided. NBC Holdings along with Rise have been giving me the run-around!!!

I was told that NBC cant make the payment as they have changed the system they using, the money needs to be paid back to old mutual. Once that is done payment will then be made back to NBC again, this has been the most frustrating service experience ever. Old Mutual EB Orion, NBC & RISE have proven that treating customers fairly is not a core value or at the center of their business model.

My mom is currently in need of medical attention and she was hopping with this pension money she will be able to afford medical procedures she needs. We desperately need help in order to finalize this claim as this has been dragging on long enough. Can we please get clarity as to what is happening and when can my mother receive her payment.