KLTB
Kobela Lydia Tumiso Buyeye

1 reviews | Active since Oct 2020

28 Mar 2025, 18:28

Unfair Treatment

I was tossing around trying to resolve a matter about my policy, which I am struggling to resolve due to ineffective communication from the company.

Old mutual service providers have been ineffective in recording my matter as I speak to one consultant from another they show lack of interest in solving issues.

Until now I can't understand what is happening... I have forfeited a seven month interest received from the initial investment I deposited a lump-sum from my savings as I earn very little and try to save as much as possible to curb my poverty, so feel so dissatisfied and discouraged to save as this matters of exploitative tactics has exhausted me.

Why are they not competent and taking this matter seriously and making sure they resolve it, are they ******? These are my worries! Who are we to trust even with the little that we have?

If you have a promise you must deliver trust to be trusted 🙏

I will be relieved if I seer justice in fairness.

0
Replies (1)
Old Mutual
Old Mutual's reply28 Mar 2025, 18:34
Official
Good day Kobela,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management