unfair treatment

Hi everyone,

I want to share a frustrating experience I had with an Old Mutual staff member, Luche Schroeder. I submitted my FICA documents via email to verify my rewards account before using my points. A day later, Luche Schroeder emailed me, stating she couldn't verify my account and instructed me to visit a branch for document verification. Following her instructions, I went to the branch and explained I was there for my Old Mutual rewards program document verification. I showed them the same certified documents I had sent to Luche Schroeder.

However, the receptionist informed me that my documents were already certified and should have been sent to *** for verification. Despite showing them Luche's email, they indicated it didn't clarify why she couldn't assist me. I left the branch without assistance.

I even reviewed the Old Mutual Rewards requirements, which only mention submitting a certified ID and proof of address, with no mention of visiting a branch for verification.

What's particularly frustrating is that my white friend referred me to this program and didn't face the same challenges. I feel discriminated against by Luche Schroeder because of my race. It's unfair to spend money and time going to a branch without assurance of assistance, only to find out later that she was supposed to help me directly. It seems like she imposed unnecessary hassle on me because I'm black, while others receive proper assistance.

I wonder how many more black individuals are facing similar problems. I believe this issue isn't about Old Mutual as a whole but rather Luche Schroeder's behavior towards black individuals. Luche Schroeder should treat everyone equally and provide the necessary assistance regardless of race.

Thank you.