1 reviews | Active since Feb 2024
Unfair treatment
Good day
I would like to lodge a formal complaint for the poor service I am receiving from your company.
I have submitted my claim on the 1 April 2025 just before 9am and I received an sms confirming payment was made on the same day to my account which never happened.
I contacted Old Mutual on the 2 April 2025 to follow up why the money is not reflecting in my account after receiving a notification from Old Mutual that payment has been mad but the consultant advised that the money was reversed back to Old Mutual but the consultant could not give me a reason why the money was returned back to Old Mutual and the banking details which I have provided is the banking details where Old Mutual is deducting the money for my policies and it is also the account details where my salary is getting paid into.
The service which I am receiving from Old Mutual is very disappointing and unprofessional and disgusting and disrespectful.
We as a family who needs to make arrangements for a funeral must beg Old Mutual to releases the funds and you have no empathy for your customers who has lost a family member and still deal with incompetence from Old Mutual.
You have a turn around time of 48hours to pay and the 48hours are over and I still have to phone and follow up on the payment.
This is very disappointing, disrespectful and unacceptable and disgusting to say the least.
My reference number at Old Mutual is CEB***-2B1
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
The sad reality is that you don’t give a damn about your customers but only interested in their money.
We in the process to arrange for a funeral and you taking your own time to pay out the claim knowing the financial implications that come with a funeral.
You claim that your turn around time is 48hours but I have submitted my claim on the 1 April 2025 just before 9am and your turn around time is already over and I am still waiting for the payment.
The sad reality is that you don’t give a damn about your customers but only interested in their money.
We in the process to arrange for a funeral and you taking your own time to pay out the claim knowing the financial implications that come with a funeral.
You claim that your turn around time is 48hours but I have submitted my claim on the 1 April 2025 just before 9am and your turn around time is already over and I am still waiting for the payment.
I am taking this matter to the media and to the ombudsman because this is totally unacceptable and ridiculous.
Your 48hours turn around time is long overdue but you failed to pay me the funds due to me.
You let me phone Old Mutual the whole day to follow up on the funds but I had to deal with your *********** consultants who is unable to resolve my issue.
Kind regards
Alfranko
I am taking this matter to the media and to the ombudsman because this is totally unacceptable and ridiculous.
Your 48hours turn around time is long overdue but you failed to pay me the funds due to me.
You let me phone Old Mutual the whole day to follow up on the funds but I had to deal with your *********** consultants who is unable to resolve my issue.
Kind regards
Alfranko
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management