UNFAIR TREATMENT-

Theres a claim logded for the deceased who is the policy holder, Claimants who are her children were promised that everything will be sorted, money will be in the account by Wed 07/02/2018 WERE EVEN ADVISED TO OPEN THEIR( OLD MUTUAL) SAVINGS ACCOUNT the funeral is TOMORROW ,theyre still waiting, is a funeral cover not suppose to pay out for the funeral? WHATS THE USE OF HAVING SUCH COVER IF YOU GONA TO HAVE TO GO UP & DOWN AT THE TIME OF LOSS WHILE YOU GRIEVING, ACCORDING TO OUR UNDERSTANDING ALL REQUIRED DOCUMENTS WERE SUBMITTED UPON REQUEST WHY WOULD YOU CONFIRM A PAYOUT YOU NOT SURE OF? AM QUESTION THE KINDS OF ADVISERS OR AGENT YOU HAVE WORKING FOR YOU THERE EARLIER ON I CALLED A BRANCH IN BIRCH ACRES MALL WHERE THE CLAIM WAS LODGED SPOKE TO INNOCENTIA WHO SAD SHE WAS TOLD CLAIMANT/S NEED TO COME TO THE BRANCH MEANING TO HELL WITH OTHER COMMITMENTS ? *** AM SO DISAPPOINTED IN THIS INSURANCE WHERE PEOPLE/CLAIMANTS ARE NOT GIVEN AN UPDATE NON WHATSOEVER-THIS IS THE EXACT OPPOSITE OF TCF THEY NEVER FORGET TO GO DEBIT FOR PREMIUMS BUT NOW WE HAVE TO DIG ANSWERS/SERVICE OUT OF THEM DO THIS PEOPLE EVER REALIZE WHAT THEIR ACTIONS OF NEGLECTING CLAIMS ETC. DO TO GRIEVING FAMILY PSYCHOLOGICALLY?