Unfair early deduction by Old Mutual depitr payment agreement

I am extremely disappointed with Old Mutual’s service. Money was deducted from my Persal account two months before our agreed arrangement date, which was the 15th of July 2026. I clearly informed them that my budget for May and June was very tight and that I would only be able to continue comfortably in July. Despite communicating this clearly, they still went ahead and deducted money without my agreement for May and June. This has placed me under unnecessary financial pressure. I believe it is unfair for a company to ignore a client’s financial arrangement and proceed as they wish.

I requested that the money deducted this month be refunded immediately because there was no agreement authorising deductions during May and June. Due to this experience, I no longer wish to continue working with Old Mutual. Clients deserve respect, proper communication, and adherence to agreed arrangements. Contact: ***.