IM
Innocentia M

1 reviews | Active since Apr 2024

12 Sept 2026, 17:32

Unexplained life policy deduction

I learnt through my payslip that reflected an abnormal net salary. I wondered what had changed. As I went through the details of the payslip. It reflected a life policy i know nothing about, of R500. Please do the right thing Old Mutual. Reason enough to also cancel other official policies I have with the business. I don't earn much and the inconvenience you causing my family and I is beyond measure. Every cent counts and you believe in interupting people's lives without any concern.

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Replies (1)
Old Mutual
Old Mutual's reply13 Sept 2026, 09:45
Official
Good day Innocentia M,

We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.

Regards
Old Mutual Complaints Management

Best regards,