IM
Innocentia M
1 reviews | Active since Apr 2024
12 Sept 2026, 17:32
Unexplained life policy deduction
I learnt through my payslip that reflected an abnormal net salary. I wondered what had changed. As I went through the details of the payslip. It reflected a life policy i know nothing about, of R500. Please do the right thing Old Mutual. Reason enough to also cancel other official policies I have with the business. I don't earn much and the inconvenience you causing my family and I is beyond measure. Every cent counts and you believe in interupting people's lives without any concern.
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Replies (1)Old Mutual's replyOfficial
13 Sept 2026, 09:45Good day Innocentia M,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply13 Sept 2026, 09:45
Official
Good day Innocentia M,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Best regards,
