Unexceptable and Unproffesional Service

<p>I have had really shocking and unproffesional service and treatment from Old Mutual Alberton Branch regarding a cumpolsary Pension Fund which Old Mutual has just decided to freeze and have out right decided not to pay.</p> <p>My husband passed on 2 months ago and the official document which was signed by my late husband and myself clearly stipulates that the benficiary will be continued on the death of the Life Assured 100%.</p> <p>All the required documentation was forwarded to them on request 1 month ago and they have still done nothing to amend the policy with myself being the main policyholder as my husband passed on.</p> <p>There is a 2 month delay in the Pension Fund payment and as a pensioner myself I am relaying on this pension money which I have still not recieved till this day and they have all sorts of excuses regarding payment and are trying to get out of paying.</p> <p>I gave them a call the other day to find out if they have sorted out the documetation so I could get payment at the end of the month ***ing 2 month payment) and when I gave them my policy number and they told me they cannot find my profile on there system!!</p> <p>My late husband paid this Retirement Pension Fund for about 20 years to make sure that he has some sort of income once he retires or passes on. I would have never thought that this is the kind of behaviour I would recieve from a Company that is so well known and we believed that they would look after us in our old age.!!</p> <p>I am in the process in preparing to go and report this whole nightmare that I've had to the Ombudsman and see if they can assist me regarding this unfair treatment that I have been receiving from Old Mutual.</p>