********* old mutual agent.

On the 10th of june my father passed on. Called an agent which came to my work place around last year june for the funeral claim then she told me that i should send all the needed documents for the claim, did exactly what she requested me to do. Then i waited for response nothing on Thursday till Friday evening, then Saturday morning decided to visit the old mutual branch because i saw that time was not on my side due to looking at the time frame of the funeral. Successfully placed the claim on my own. Then i was advised to give 48 hours for claim to be processed. Unfortunately the was a holiday in between those days had to go to the funeral palour to postpone the funeral further imagine that disgrace moment. Waited till i decided to go to branch again to check progress was promised to expect a payment later on that day or day later because due to using a different banking institution. Then evening the agent contacted me to inform me that old mutual wont pay out because of the 12 months /1 Year waiting period which my father had to wait before the payout, i was not even aware of that i was in the shock moment of my life because the agent told me about 6 months waiting period??? Now im faced with a huge loan which i didn't plan for just to bury my father with dignity. I have never skipped any payments regarding his funeral policy which was very costy to my budget thinking that his fully covered and i wont be having a problem when death comes, but only to find out that it will be the saddest moment of not being able to bury my very own father. Highly disappointed by old mutual and their agents who are not transparent and not ethical just looking for commission of their own gain