********* and Unprofessional Service

I currently have a revolving loan with Old Mutual. On Saturday, when I was at Old Mutual, I was told that I qualify to get R20,000 on this loan again. On Tuesday, when I went into Old Mutual again, to take them up on the loan (but only for R10,000) I was send on a wild goose chase. <br> <br> The lady assisting me send me from pillar to post for various documentation, including more bank statements. Then I still has to sit and wait for an hour before I was assisted. They were supposed to contact me that same afternoon, but only contacted me 2 days later, after I contacted them, and told me Ii cannot get the loan because I am paying rent each month! This, after I current have that loan and it is almost paid up AND was told I can take an additional R20,000.! <br> <br> How is it that, all of a sudden, I cannot get the money?! How can this lady tell me one day I have R20,000 on said loan, and then when I want to ask for R10,000 of that monies, I am denied! And with such a stupid reason as the fact that I am paying rent. <br> <br> I also do not get feedback when I phone for assistance. Just get told they will phone me back.<br> <br> I am STILL waiting and VERY unhappy.