********* and unprofessional behavior presented

I resigned from Old Mutual Finance around 27 March 2015 and claimed for my provident fund. After some time my manager (Dudu) called me to come re-sign a certain document which I have I think I have already signed. After approximately 12 weeks from day of resignation called to follow up and my claim still had no progress and then I was called again to re-sign another document that I had previously signed again. If I had not called nothing would have happened still. They resubmitted the claim again and Eva (the HR) told me that I unfortunately need to wait another 4 weeks even after I requested for an escalation since they didn't meet their Turn Around Time which apparently was supposed to be this 4 weeks.<br> <br> To confirm that the was progress I needed evidents and called my manager to request for a confirmation message that the claim was through she told me she was busy and that she'll send the email when she was not. It's been it's 5 working days I am still waiting for the email. It is clear that they don't care about my claim and how long it takes. I wont be surprised if there's another problem again on the claim.