Unending Claim waiting period

You guys are the WORST!!! You are dishonest, insensitive company with absolutely zero level of integrity. You don't care about your clients and in the unfortunate event that the clients pass away you have even less ****s to give about the people having to submit the claims.

My aunt passed away August 2018 and till this day your useless call centre advisers keep repeating the same story of how a claim can take up to 12 months to pay out! ***!!! in between the endless paperwork submissions and the 12 months what is supposed to happen??!!!

Guys you can do better hey! Seriously My generation knows better than to trust you with anything, but the older generations don't so do right by them. What a real disappointment.