Unemployed furious and frustrated customer

I have been phoning numerous times to find out what is taking so long for my payout from old mutual every time I phone the response I get is the file is with the assessor, it's been more then two months now and every time I phone the answer is the same no one phones me back with progress and I am still paying even though I'm retrenched

I'm very disappointed in Old mutual and the service I received its unprofessional to say the least, when I requested to speak to someone senior at the call centre no one could assist me they just drop the calls I would never recommended this product to anyone, here I am unemployed cannot provide for my family at the moment but I paid for the Retrenchment Benefit Plan

I hope the matter will be resolved ASAP otherwise I will be forced to take further steps